Shipping policy
Shipping Policy — Alchi-touch
Welcome to Alchi-touch.
We partner with Supliful to carefully prepare and ship your orders.
🚚 Order Processing Time
All orders are typically processed within:
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1–5 business days for standard orders
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Large or customized orders may require additional processing time
Orders are not shipped on weekends or public holidays.
🌍 Estimated Shipping Times
🇺🇸 United States
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Standard shipping: 3–7 business days
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Express shipping (if available): 1–3 business days
🌎 International Shipping
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Estimated delivery: 5–15 business days
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Delivery times may vary depending on the destination country, local postal services, and customs processing.
📦 Order Tracking
Once your order has been shipped, you will receive an email containing:
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your tracking number,
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shipping details,
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a link to track your package in real time.
⚠️ Possible Delays
Some circumstances beyond our control may cause shipping delays, including:
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seasonal demand,
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weather conditions,
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customs delays,
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carrier logistics issues.
Alchi-touch is not responsible for delays caused by shipping carriers.
🏠 Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an incorrect address is provided:
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we cannot guarantee package recovery,
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additional shipping fees may apply for reshipment.
📭 Lost or Marked-as-Delivered Packages
If your package is marked as “Delivered” but you did not receive it:
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Check with neighbors or your local post office.
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Contact the shipping carrier.
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Then contact our support team at:
We will do our best to assist you.
🌐 International Taxes & Customs
For international orders:
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import taxes,
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customs duties,
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or local handling fees
may apply depending on your country’s regulations.
These charges are the customer’s responsibility.
📩 Contact Us
For any shipping-related questions:
Thank you for choosing Alchi-touch 💛